Frequently Asked Questions

The Ministry of Vape provides refunds based on the Consumer Gurantees act. If you are not entirely satisfied with our products, please return them back to us for a full refund. Email us with your concerns at info@theministryofvape.com and we will provide further instructions on how to return the goods back to us. Please note that we will NOT cover the return shipping, this is at the consumers cost unless otherwise specified in writing. If your items are received damaged or open please send us a photo of the damage and we will provide you with a replacement. Please do not accept any package that has been opened, send the items back with the courier. 1-2 days AUCKLAND 2-3 days UPPER NORTH ISLAND, WAIKATO & WELLINGTON 3 days SOUTH ISLAND AND RURAL NO FREE SHIPPING FOR RURAL CUSTOMERS, PLEASE USE FLAT RATE SHIPPING, IF YOU FAIL TO SELECT THIS WE WILL REQUEST FURTHER PAYMENT FOR THE SHIPPING.